Basis of rates:
All prices are quoted in Euro (€). The prices are based on current tariffs and are subject to change due to unforeseen circumstances. While we will do everything possible to maintain the listed prices, if it is necessary to levy a surcharge, we reserve the right to do so, and notification will be given at the time of final invoicing.

Payments:
A deposit of €1,000 is required at the time of booking. The invoice for the balance of payment will be issued 180 days prior to departure, where after final payment is due. For reservations made within 180 days of the departure date, full payment is required when the reservation is accepted. In order to participate on a Better Moments workshop the participant must have made full payment prior to the start of the workshop. The payment terms can be stricter when the workshop includes chartered ships or planes, and any variation will be communicated clearly on the invoice.

Cancellations and refunds:

All cancellation notices must be received in writing and will become effective on the date, which the letter or email is received by Better Moments. There is no cancellation charge until 180 days before departure, however until 24 hours after making the deposit payment it will be refunded in cash, afterwards a voucher will be issued. The voucher is valid for a booking with Better Moments for up to 1 year from the issue date, and cannot be exchanged for cash. Cancellation charges less than 180 days before departure are expressed as a percentage of the total price, and are as follows: 179 – 150 days before departure 50%, and 149 days or less before departure 100%. This policy also applies to pre- and post-trip extensions. Any airline tickets issued are subject to the carrier’s refund policy. Leaving a workshop in progress, for any reason whatsoever, will not result in a refund, and no refunds will be made for any unused portions of a workshop. We reserve the right to cancel a workshop because of inadequate enrollment that makes the trip economically infeasible to operate, or because of good-faith concerns with respect to the safety, health, or welfare of the participants. For this, we closely follow and respect worldwide travel warnings issued by the Danish Ministry of Foreign Affairs. If a workshop is cancelled prior to departure, you will have a choice between a full refund or a credit towards a future Better Moments workshop equivalent to amount paid. If we cancel the trip in progress, you will receive a pro-rata refund based on the number of days. We are not responsible for any refund for airline tickets, hotel accommodation, etc. purchased by the participant. In the event of the specified photo expert being unable to attend due to illness or other circumstances beyond our control, a photo expert of the same standard will be provided. If this is not possible, then the workshop will be cancelled and the provisions above will come into effect

Travel insurance:
In order to participate in a workshop you are required to have comprehensive insurance coverage for personal accident and injury, medical and repatriation costs during the workshop. In addition we strongly recommend that you arrange cancellation and travel insurance covering the loss, expenses and damages arising from, including but not limited to, cancellation of the workshop (whether in whole or in part), loss of baggage and personal money and belongings, as well as flight cancellations and delays.

Itinerary Changes:
The itineraries and staff presented in this catalogue are subject to modification and change by the Better Moments workshop or its designated tour operator. Every reasonable effort will be made to operate programs as planned, but alterations may still occur after final itineraries are sent.

Health requirements:
You must be in good physical and mental health. Any physical condition or treatment requiring special attention must be reported in writing at the time of booking. By registering for a Better Moments workshop, the participant certifies that he/she does not have any mental, physical, or other condition or disability that would create a hazard for him/herself or other participants. Better Moments and its designated tour operator reserve the right in their sole discretion to accept, decline to accept, or remove any participant on a Better Moments workshop and the tour operator reserve the right, without penalty, to make changes in the published itinerary whenever, in their judgment, conditions warrant or if they deem it necessary for the comfort, convenience, or safety of the participants.

Special requests:
If you have special requests, e.g. dietary, cabin number, bedding type, airline seat or other requests, you should inform us of these at the time of booking. We will advise the relevant supplier of your requirements, but we cannot guarantee that such requests will be met, and will have no liability to you if such requests are not met.

Photography:
We reserve the right to take photographs or videos during the operation of any workshop or part thereof and to use the resulting photography, videos, or recordings for promotional or commercial use. If the participant prefers that his/her likeness not to be used, he/she must notify us in writing prior to departure.

Responsibility:
Better Moments and its designated tour operator and tour administrator shall not be held liable for (a) any damage to, or loss of, property or injury to, or death of, persons occasioned directly or indirectly by an act or omission of any other provider, including but not limited to any defect in any aircraft, watercraft, or vehicle operated or provided by such other provider; and (b) any loss or damage due to delay, cancellation or disruption in any manner caused by the laws, regulations, acts or failures to act, demands, orders, or interpositions of any government or any subdivision or agent thereof, or by acts of God, strikes, fire, flood, war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any other cause(s) beyond their control. The participant waives any claim against Better Moments and/or its designated tour operator and tour administrator for any such loss, damage, injury, or death. 

Better Moments and its designated tour operator and tour administrator shall not be liable for any air carrier’s cancellation penalty incurred by the purchase of a non-refundable ticket to or from the participant’s Better Moments workshop departure city. It is the sole responsibility of the participants to organize their own transportation to and from the meeting point as described in the workshop itinerary, e.g. airport, hotel, and to ensure timely arrival. The participant should not book flights and/or hotel accommodation until Better Moments have issued final confirmation for the workshop. In the event of late arrival it is the responsibility of the participant to join the workshop, and to carry all associated expenses. Better Moments is not liable if the participant misses any portion of, or the entire workshop as a result of the delay. Baggage and personal effects are at all times the responsibility of the participant.

Other:
Other terms and conditions may apply to some workshops, and details will always be provided with pre-trip mailings. By making the deposit payment, the participant agrees to the terms and conditions and the responsibility statements herein on behalf of all the individuals included in the booking.