Terms & Conditions

Basis of rates:

All prices are quoted in Euro (€). The prices are based on current tariffs and are subject to change due to unforeseen circumstances. While we will do everything possible to maintain the listed prices, if it is necessary to levy a surcharge, we reserve the right to do so, and notification will be given at the time of final invoicing.

Payments:

A deposit of €500 is required at the time of booking. Final payment is due no later than 150 days prior to departure. For reservations made within 150 days of the departure date, full payment is required when the reservation is accepted. The payment terms can be stricter when the workshop includes chartered ships or planes, and any variation will be communicated clearly on the invoice.

Cancellations and refunds:

All cancellation notices must be received in writing and will become effective on the date, which the letter is received by Better Moments. There is no cancellation charge until 150 days before departure, however we will deduct an administration fee of €75 from the repayment of the deposit. The cancellation charge between 150 and 120 days before departure is €500 (i.e. the deposit). Cancellation charges less than 120 days before departure are expressed as a percentage of the total price, and are as follows: 119 – 90 days before departure 25%; 89 – 60 days before departure 50%; 59 – 30 days before departure 75%; 29 days or less before departure 100%. This policy also applies to pre- and post-trip extensions. Any airline tickets issued are subject to the carrier’s refund policy. Leaving a workshop in progress, for any reason whatsoever, will not result in a refund, and no refunds will be made for any unused portions of a workshop. 

We reserve the right to cancel a workshop because of inadequate enrollment that

makes the trip economically infeasible to operate, or because of good-faith concerns with respect to the safety, health, or welfare of the participants. If a workshop is canceled prior to departure, you will have a choice between a full refund or a credit towards a future Better Moments workshop equivalent to amount paid. If we cancel the trip in progress, you will receive a pro-rata refund based on the number of days. We are not responsible for any refund for non-refundable airline tickets or for any airline tickets purchased by the passenger directly from an airline or travel agent. In the event of the specified photo expert being unable to attend due to illness or other circumstances beyond our control, a photo expert of the same standard will be provided. If this is not possible, then the workshop will be cancelled and the provisions above will come into effect.

Travel insurance:

We strongly recommend that you buy cancellation and travel insurance. The insurance should cover the loss, expenses and damages arising from, including but not limited to, the cancellation of the holiday (whether in whole or in part), personal accident and injury, medical and repatriation costs, loss of baggage and personal money and belongings and flight cancellations and delays.

Itinerary Changes:

The itineraries and staff presented in this catalog are subject to modification and change by the Better Moments workshop or its designated tour operator. Every reasonable effort will be made to operate programs as planned, but alterations may still occur after final itineraries are sent.

Health requirements:

You must be in good physical and mental health. Any physical condition or treatment requiring special 

attention must be reported in writing at the time of booking. By registering for a Better Moments workshop, the participant certifies that he/she does not have any mental, physical, or other condition or disability that would create a hazard for him/herself or other participants. Better Moments and its designated tour operator reserve the right in their sole discretion to accept, decline to accept, or remove any participant on a Better Moments workshop and the tour operator reserve the right, without penalty, to make changes in the published itinerary whenever, in their judgment, conditions warrant or if they deem it necessary for the comfort, convenience, or safety of participants.

Special requests:

If you have special requests, e.g. dietary, cabin number, bedding type, airline seat or other requests, you should inform us of these at the time of booking. We will advise the relevant supplier of your requirements, but we cannot guarantee that such requests will be met, and will have no liability to you if such requests are not met.

Photography:

We reserve the right to take photographs or videos during the operation of any workshop or part thereof and to use the resulting photography, videos, or recordings for promotional or commercial use. If the participant prefers that his/her likeness not to be used, he/she must notify us in writing prior to de- parture.

Responsibility:

Better Moments and its designated tour operator and tour administrator shall not be held liable for (a) any damage to, or loss of, property or injury to, or death of, persons occasioned directly or indirectly by an act or omission of any other provider, including but not limited to any defect in any aircraft, watercraft, or vehicle operated or provided by

such other provider; and (b) any loss or damage due to delay, cancellation or disruption in any manner caused by the laws, regulations, acts or failures to act, demands, orders, or interpositions of any government or any subdivision or agent thereof, or by acts of God, strikes, fire, flood, war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any other cause(s) beyond their control. The participant waives any claim against Better Moments and/or its designated tour operator and tour administrator for any such loss, damage, injury, or death. 

Better Moments and its designated tour operator and tour administrator shall not be liable for any air carrier’s cancellation penalty incurred by the purchase of a non-refundable ticket to or from the participant’s Better Moments workshop departure city. It is the sole responsibility of the participants to organize their own transportation to and from the meeting point as described in the workshop itinerary, e.g. airport, hotel, and to ensure timely arrival. In the event of late arrival it is the responsibility of the participant to join the workshop, and to carry all associated expenses. Better Moments is not liable if the participant misses any portion of, or the entire workshop as a result of the delay. Baggage and personal effects are at all times the responsibility of the participant.

Other:

Other terms and conditions may apply to some workshops, and details will always be provided with pre-trip mailings. By making the deposit payment, the participant agrees to the terms and conditions and the responsibility statements herein on behalf of all the individuals included in the booking.